Customer Testimonials
Customer service was great, I would recommend to anyone The staff is very friendly and knowledgeable
Performed requested and necessary service and returned my vehicle washed and vacuumed. A very pleasing experience
Oscar did a great job, he kept me informed and took care of my vehicle
Handled car recalls without issues. James made appointment over phone in timely manner and worked with me on days I needed my car for child pick up. Harassed by salesmen in waiting area trying to get you to buy a new car.
They kept me waiting a long time; the appointment was at 11:00, and I didn't leave until nearly 4:00 p.m.—to me, that is disrespectful.
I was disappointed no one came out to speak with me and explain what needed to be done - I just received text messages - doesn't really say much for personal customer service
I was disappointed no one came out to speak with me and explain what needed to be done - I just received text messages - doesn't really say much for personal customer service
Janphiel is the best , than you for help me in the Maintenance of my car
It all started.I took my car in for service.Started to look around and things progress from there
The experience started out ok, but the service took much longer than anticipated. The main issue was that the service advisor claimed the car needed alignment. I agreed to the service and was changed for it (along with a battery terminal cleaning).
The car is new, purchased last November, and has a maintenance package so all of that seemed strange to me. That a car so new would need those things and also that I should be charged for them. After getting home I realized I probably shouldn’t have been charged for the alignment even though it’s not ... Read More DealerRater - Sep 15, 2026
Friendly staff, the repair was done in a reasonable amount of time, quick and easy walk in
Overall fine. Recall repair done but didn't check that it was fixed so had to wait longer to have it done again. My advisor is 10/10 though!
Quick and easy service:) It was a great overall experience. Everyone at Kia was very friendly and extremely helpful:)
Awesome! Great experience and very attentive Always clarifies all my questions Great service and provides updates
This was by far the worst auto experience I have ever had in my life. From being told I would get a loaner repeatedly by Fin. It was always a yes when this is confirmed, yes when this comes in. To the Service Manager Carlos taking authorization from someone who did not have authority to make decisions on my behalf. This came even after I verified if I would be double charged- yes I would be and I advised I would bring a new starter. Carlos was very dismissive when I questioned the authorization. When I bought the starter in ... Read More DealerRater - Sep 6, 2026
Everything went well from the sales moon to the finance officer to the new car manager
Professional and efficient The service department went above and beyond for me and my family.
Great people with patience and friendship, they do everything for us and always available to help anything.
They did a great job replacing my horn and fixing the AC. However, I didn’t like that the horn was replaced multiple times, and the parts were never available during my visit. I had to come back when the parts finally arrived.
The service was fast, clean waiting area. Friendly as you walk in the door. Fiyinfoluwa got me in and out and answered all the questions that I had. He also made sure there were no recalls on my jeep.
I have no idea who Gina is but I had a wonderful experience with Oscar. That 5 is for him not Gina
Outstanding! Edgar and Tyler went above and beyond to work with me. They kept at it until I was comfortable with signing the contract. Both employees are a true asset to your establishment!
Bought a used car from 100 miles away. They sent me a great video showing everything on the car, and they delivered it exactly as described. Couldn’t have been easier or more transparent. Would absolutely do business with both Ahmad and this dealership again. They also had clear communications between salesman , GSM, and finance. I never had to repeat myself. Very well run place.
Best customer service!! I would recommend this dealership, go see damien at greenway kia east.
Attentive even as a walk in, updating me throughout the process. Attentive even as a walk in, updating me throughout the process. Took his time to look into other details of my car.
It was a great service experience. I arrived at the dealership and was assisted immediately. They kept me updated throughout the entire process regarding the status of my vehicle. The issue was resolved quickly, and I was very satisfied with the service I received.
It was a great service experience. I arrived at the dealership and was assisted immediately. They kept me updated throughout the entire process regarding the status of my vehicle. The issue was resolved quickly, and I was very satisfied with the service I received.
My experience with JP Rivera Vázquez was excellent. He was extremely helpful, explained everything that was going to be done to my car in detail, and was very professional throughout the entire process. I truly appreciated his professionalism and excellent customer service.
You wouldn't replace the wiper blades you wouldn't check the fuel gauge after I came back the second time you finally checked the fuel gauge and replaced the battery your service man lied the first time I came you didn't reemburse me for the wiper blades you screwed a lady out of ten bucks xxxx poor service I kept being told I would be reimbursed for the wiper blades
He's cordial and keeps me updated. We review all that needs to be done, before I sign off.
5 He is professional and attentive. I appreciate his great customer service. Consistently keeps me updated.
Straight to the point Always run a full check Provide me with the insight of the status of my vehicle and work in time manner
Fin is always helpful .Happy to see the customer waiting area upgraded and comfortable. My service was fast and easy
Mr Oscar, Mr Iderson and Mr Raiahd was the greatest treated I had at the dealership, thanks
Nice people, with patience and respect for all kind service! Mr Habib. Mr Oscar and Mr Iderson are both great people and great service! Thank you
Service is the only department I will mess with Good service techs, bad sales people
Oscar went above and beyond for me. He made sure I had some water while I was waiting in the lobby
The problem with the car passed between managers, repeated breakdowns, no resolution, replacement or purchased cancellation offered.
Worst Kia dealership I’ve ever had the displeasure of working with. New Sportage with only 8k miles on it. Already had the AC go out at less than 5k miles, issues with financing bouncing back my payments, and was told I could get the first oil change for free at ANY Kia dealership which now they’re saying it has to be greenway. DO NOT buy Kia, DO NOT buy anything from this dealership. I used to like them but they’ve changed ownership and the new owner SUCKS!!!!
I took my kid to this dealership to have a campaign service performed a four-wheel alignment and all four tires Road force balance. I was informed the car was ready to go paid the bill took the car on the way home I had to take the car to Firestone to have the front end aligned correctly. I contacted the dealership with the printout from the front end alignment machine from Firestone indicating that the car was still out of alignment and asked simply for a refund for the alignment that they did. It has been two days now and ... Read More DealerRater - Aug 4, 2026
Very friendly and helpful. Quick service even though I didn't have an appointment. Armani was especially helpful. She spotted many chips in the windshield and helped us get it fixed through the insurance company.
Janphiel was very professional, helpful and friendly. We were very impressed with his service. Janphiel is a credit to your company!
It was a great shopping experience Type and Luigi were great. So was the financer
It was great. The service advisor was helpful and communicated with me. The service advisor was incredibly helpful and communicated effectively with me.
The service was really good and the person at reception was really nice and entertaining
The location is very well maintained and the staff are friendly and knowledgeable and professional in their work environment with handling of the vehicle information and handling in giving a great deal.
Was eager to help and resolve the issue We found out our AC needed to be replaced and he took care of that.
Fin was a great help Fin was a great help. Communicated effectively and helped me fix my car
Meet did a wonderful job. He took a very great care of me helping get through the experience easily
My experience is always pleasant. Scheduling is smooth and efficient. Oscar Escobedo is very cordial, professional and knowledgeable about my vehicle. I give him the credit for a great service experience.
Great service all around. From start to finish, I was provided fast and thorough service. Definitely service with a smile. 10 out of 10!!
I don’t know if this location is a tax collector’s office or a poorly run, overcrowded urgent care, but that’s exactly what it feels like. You’re galaxies behind Kia Clermont, and it’s honestly embarrassing.
I’ll never be back. Telling me to buy and try up to 10 different data cables from Best Buy to fix a glitching CarPlay issue, one that’s well-known and thoroughly documented in Kia Reddit forums, is lazy and unacceptable. Instead of acknowledging a known issue, you pushed the responsibility onto the customer. That’s not service.
What should have occurred ... Read More DealerRater - Jul 10, 2026
The experience was great. Representatives were knowledgeable. Service was great. Everything was explained clearly, and fairly.
La experience fue excelente un trato muy profesional y satisfactorio para mi, excelente trato Excelente experiencia trato muy profesional ocorde con los estándares esperados, 100% recomendaciones un gran gusto
it really wasn't the person that was working with me. It was the fact that I sat there for 2 1/2 hours waiting on a recall part to be fixed to then tell me they didn't even have the part and then ripped it off my car because I was leaving out of town the next day on a 10 Hour Dr. very discouraging as we have gotten all of our cars from Kia and I've never had this kind of service
I need to get the damage they caused repaired they damaged the interior of my car, parts were to be ordered to repair the damage none were ordered as of our visit k last week for the cars first oil change
The dealership is fine. I have no idea who are the names on your questionnaire. Service is way too slow. Spending 9 hours with an appointment and being in time is ridiculous. There were multiple people waiting forever as well
I went to purchase a used vehicle, and the experience was extremely disappointing.
During the test drive, I immediately noticed the car was not clean at all. The interior was dirty, and it didn’t seem like the vehicle had been properly prepared. When they delivered the car to me after the purchase (it was nighttime), I didn’t realize it had been given to me in the exact same condition. Later, I found pet hair in the trunk, and the outside was covered in small dots that were very difficult to remove—even a car wash didn’t get ... Read More DealerRater - Jul 1, 2026
Fui à Kia da E. Colonial Drive para comprar o carro do meu marido e, graças ao atendimento excepcional do vendedor Acael, acabei saindo de lá com dois carros — o dele e o meu também!
O Acael foi atencioso, paciente e extremamente profissional do início ao fim. Ele entendeu exatamente o que precisávamos, explicou todas as opções com clareza e nos deu total confiança na decisão. Sendo brasileiro, ele também tornou todo o processo muito mais tranquilo e próximo, facilitando a comunicação em cada detalhe.
Recomendo demais o trabalho dele! Se ... Read More DealerRater - Jun 22, 2026
Friendly, accurate, easy. Everyone was helpful. My car was ready at the timr promised. Good experience.
Very good They help to us to decide what car buy depend of my budget.
After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and ... Read More DealerRater - Jun 17, 2026
Great service. I would recommended to anyone that goes to buy or to do service.
Great experience All doubts were replied and all team supported me. Even the General Manager talked to me.
They greeted me quickly and advisor was prompt with reviewing services requested. He provided updates on service and led me to clean waiting area. Offered car wash service and notified me when car wash ready.
felt welcomed and everyone was very helpful I felt very welcomed and everyone helpful with my service and all questions I had
The dealership and Armando were great. Everyone was very friendly and helpful. It was a busy day and took a little long, but all was good.
I made an appointment online for Saturday at 10 AM. Went to the dealership at 10 and met Greg. Took a test drive in the Telluride, and then after that, we sat down at the negotiating table. Negotiating went past the lunchtime and we were getting hungry. Greg offered us some Pizza and we excepted. Thank you Greg. Negotiating went smooth, and the financing was pretty straightforward. Just like any other dealership. experience should be. Everyone was very accommodating and nice.
Was in for a recall, done in a relatively ok amount of time. The entire waiting area smelled like weed and salemen circled us like sharks going in for the kil.
Very helpful, quick and kind. They always listen to what I need and make sure I'm out on time. Always happy with my service
Service was quick and efficient. Armando was very kind and accommodating. Got in and out rather quickly
Kind, quick and efficient Fin was excellent. Kind and efficient and went the extra mile to make sure I was happy
Excellent fast service! Kept me informed all the way! I will certainly be back there for my next service Thankyou!
Excellent service. Damien made sure all of our needs were met. Great personality. He made our car buying experience a great one.
It's a very clean nicely done dealership and the staff is very knowledgeable and friendly highly recommend
Anytime i call, need assistance they are there. Very welcoming. Very noliageable on any issue with both my Kia.
Justin was spectacular! deserves a raise Justin was efficient , helpful, professional justin was great
Very professional. But I was disappointed that my car wasn't detailed as was done with my last car.
Fue agradable la compra, buen asesoramiento y se logró cubrir mi necesidad financiera y de producto
Greg was there for me, even on his day off, he took my calls, answered my questions and a pleasant person overall. Even though we had not met personally, he knew who I was upon my arrival. Would choose him again to help me out with any future purchase I would have.
It was to receive my car without an appointment They fixed the issue without buying any part which saved me some money. I appreciate that.
I don't know who Armando Herrera is. My advisor was James. I've been living at your dealership for months now and you can't find out what's wrong with my brand new car. I'm frustrated and have no idea what to do. Give the car back? Is it defective? I'm lost and have no help or end in sight.
Helped to get the deal done They went beyond to get me my new car
My mom bought a pre-owned Seltos and the experience was great, we were done in two hours, great service, fair pricing, friendly staff.
I kind of felt after it was just a battery being that it has never been changed Four years of having the car but just to finish the diagnosis I had to buy a battery being that it's a dealership I was hoping they would've just changed the battery and finished the diagnosis and then let me know. Hey, I need a battery but everything is running well. Thanks a lot.
I'm not confident in the dealer my concern was addressed since the customer rep helping me was let go. Not sure if the turnover was given
This was my first time at this location and James Menoze (Service Advisor) had a great customer service. Everyone I actually spoke to at the location that day while I waited for my care was very pleasant to speak with.
Oscar Escobedo is the most unprofessional person I have ever had the displeasure of interacting with.
Well addressed and greeted Customer service is very good, Oscar tended to our needs quickly.
Good customer service Good customer service, very respectful, generous and kid and fast service ??
I really had great expectations when drop off my car and knew they will be able to find my car problem. Fortunately, Everyone behind it made geat team work and Jorge the mechanic made an amazing job as well with management. All attention was above expectations and definitely will recommend anyone I know has a Kia. Hope can get a new car next year at the dealership
Coordinating the service was very simple, and all the staff were very professional and friendly. The survey was fast and efficient.
I don't like that you have to set an appointment but have to wait 2 hours just for a software update recall
Came in with issues with my new car. They were able to figure out and replace the sensors that were bad.
Everything was great! Service was fast and everyone was very nice and accommodating. James was super helpful.
In general, car shopping is stressful but Mert Gunes and Berk Aldinc were friendly, helpful, kind, knowledgeable, and gracious making the experience more positive and pleasant.
Fiyinfoluwa is so nice as soon i entered to the room he was helping me he take his time to listen to me about the concerns of my car even i don't have an appointment i received the best service ever thanks again. This is my first time there now this is my place to do the oil change ????
Todo muy bien el servicio bueno. Y buen resebiviento con snack y donde uno espero muy lindo el sitio.
I visited the dealership for 45,000 miles of maintenance. The advisor was friendly and explained everything in detail. It might have taken some time for all the necessary work to be done, but the waiting area was nice and provided snacks and comfortable seating. The only thing I didn’t like was the constant approach of salespersons trying to sell me a new car.
It was a great experience. They took very good care of me. Iderson was great
