Customer Testimonials
Mr Oscar, Mr Iderson and Mr Raiahd was the greatest treated I had at the dealership, thanks
Nice people, with patience and respect for all kind service! Mr Habib. Mr Oscar and Mr Iderson are both great people and great service! Thank you
Service is the only department I will mess with Good service techs, bad sales people
Oscar went above and beyond for me. He made sure I had some water while I was waiting in the lobby
The problem with the car passed between managers, repeated breakdowns, no resolution, replacement or purchased cancellation offered.
Worst Kia dealership I’ve ever had the displeasure of working with. New Sportage with only 8k miles on it. Already had the AC go out at less than 5k miles, issues with financing bouncing back my payments, and was told I could get the first oil change for free at ANY Kia dealership which now they’re saying it has to be greenway. DO NOT buy Kia, DO NOT buy anything from this dealership. I used to like them but they’ve changed ownership and the new owner SUCKS!!!!
I took my kid to this dealership to have a campaign service performed a four-wheel alignment and all four tires Road force balance. I was informed the car was ready to go paid the bill took the car on the way home I had to take the car to Firestone to have the front end aligned correctly. I contacted the dealership with the printout from the front end alignment machine from Firestone indicating that the car was still out of alignment and asked simply for a refund for the alignment that they did. It has been two days now and ... Read More DealerRater - Aug 4, 2026
Very friendly and helpful. Quick service even though I didn't have an appointment. Armani was especially helpful. She spotted many chips in the windshield and helped us get it fixed through the insurance company.
Janphiel was very professional, helpful and friendly. We were very impressed with his service. Janphiel is a credit to your company!
It was a great shopping experience Type and Luigi were great. So was the financer
It was great. The service advisor was helpful and communicated with me. The service advisor was incredibly helpful and communicated effectively with me.
The service was really good and the person at reception was really nice and entertaining
The location is very well maintained and the staff are friendly and knowledgeable and professional in their work environment with handling of the vehicle information and handling in giving a great deal.
Was eager to help and resolve the issue We found out our AC needed to be replaced and he took care of that.
Fin was a great help Fin was a great help. Communicated effectively and helped me fix my car
Meet did a wonderful job. He took a very great care of me helping get through the experience easily
My experience is always pleasant. Scheduling is smooth and efficient. Oscar Escobedo is very cordial, professional and knowledgeable about my vehicle. I give him the credit for a great service experience.
Great service all around. From start to finish, I was provided fast and thorough service. Definitely service with a smile. 10 out of 10!!
I don’t know if this location is a tax collector’s office or a poorly run, overcrowded urgent care, but that’s exactly what it feels like. You’re galaxies behind Kia Clermont, and it’s honestly embarrassing.
I’ll never be back. Telling me to buy and try up to 10 different data cables from Best Buy to fix a glitching CarPlay issue, one that’s well-known and thoroughly documented in Kia Reddit forums, is lazy and unacceptable. Instead of acknowledging a known issue, you pushed the responsibility onto the customer. That’s not service.
What should have occurred ... Read More DealerRater - Jul 10, 2026
The experience was great. Representatives were knowledgeable. Service was great. Everything was explained clearly, and fairly.
La experience fue excelente un trato muy profesional y satisfactorio para mi, excelente trato Excelente experiencia trato muy profesional ocorde con los estándares esperados, 100% recomendaciones un gran gusto
it really wasn't the person that was working with me. It was the fact that I sat there for 2 1/2 hours waiting on a recall part to be fixed to then tell me they didn't even have the part and then ripped it off my car because I was leaving out of town the next day on a 10 Hour Dr. very discouraging as we have gotten all of our cars from Kia and I've never had this kind of service
I need to get the damage they caused repaired they damaged the interior of my car, parts were to be ordered to repair the damage none were ordered as of our visit k last week for the cars first oil change
The dealership is fine. I have no idea who are the names on your questionnaire. Service is way too slow. Spending 9 hours with an appointment and being in time is ridiculous. There were multiple people waiting forever as well
I went to purchase a used vehicle, and the experience was extremely disappointing.
During the test drive, I immediately noticed the car was not clean at all. The interior was dirty, and it didn’t seem like the vehicle had been properly prepared. When they delivered the car to me after the purchase (it was nighttime), I didn’t realize it had been given to me in the exact same condition. Later, I found pet hair in the trunk, and the outside was covered in small dots that were very difficult to remove—even a car wash didn’t get ... Read More DealerRater - Jul 1, 2026
Fui à Kia da E. Colonial Drive para comprar o carro do meu marido e, graças ao atendimento excepcional do vendedor Acael, acabei saindo de lá com dois carros — o dele e o meu também!
O Acael foi atencioso, paciente e extremamente profissional do início ao fim. Ele entendeu exatamente o que precisávamos, explicou todas as opções com clareza e nos deu total confiança na decisão. Sendo brasileiro, ele também tornou todo o processo muito mais tranquilo e próximo, facilitando a comunicação em cada detalhe.
Recomendo demais o trabalho dele! Se ... Read More DealerRater - Jun 22, 2026
Friendly, accurate, easy. Everyone was helpful. My car was ready at the timr promised. Good experience.
Very good They help to us to decide what car buy depend of my budget.
After sales service has been disappointing, service manager Gina isn’t responsive to phone calls,,always in meetings! Our EV9 was evaluated for an issue which we provided video proof of the reoccurring problem, of the info screen going, which they couldn’t recreate in their shop and had to elevate it with a case number to Kia and conducted various testing, which didn’t pay out for the three weeks our car was in the shop. Knowing our car was gonna be in the shop for a long period of time we had to ask for a loaner and ... Read More DealerRater - Jun 17, 2026
Great service. I would recommended to anyone that goes to buy or to do service.
Great experience All doubts were replied and all team supported me. Even the General Manager talked to me.
They greeted me quickly and advisor was prompt with reviewing services requested. He provided updates on service and led me to clean waiting area. Offered car wash service and notified me when car wash ready.
felt welcomed and everyone was very helpful I felt very welcomed and everyone helpful with my service and all questions I had
The dealership and Armando were great. Everyone was very friendly and helpful. It was a busy day and took a little long, but all was good.
I made an appointment online for Saturday at 10 AM. Went to the dealership at 10 and met Greg. Took a test drive in the Telluride, and then after that, we sat down at the negotiating table. Negotiating went past the lunchtime and we were getting hungry. Greg offered us some Pizza and we excepted. Thank you Greg. Negotiating went smooth, and the financing was pretty straightforward. Just like any other dealership. experience should be. Everyone was very accommodating and nice.
Was in for a recall, done in a relatively ok amount of time. The entire waiting area smelled like weed and salemen circled us like sharks going in for the kil.
Very helpful, quick and kind. They always listen to what I need and make sure I'm out on time. Always happy with my service
Service was quick and efficient. Armando was very kind and accommodating. Got in and out rather quickly
Kind, quick and efficient Fin was excellent. Kind and efficient and went the extra mile to make sure I was happy
Excellent fast service! Kept me informed all the way! I will certainly be back there for my next service Thankyou!
Excellent service. Damien made sure all of our needs were met. Great personality. He made our car buying experience a great one.
It's a very clean nicely done dealership and the staff is very knowledgeable and friendly highly recommend
Anytime i call, need assistance they are there. Very welcoming. Very noliageable on any issue with both my Kia.
Justin was spectacular! deserves a raise Justin was efficient , helpful, professional justin was great
Very professional. But I was disappointed that my car wasn't detailed as was done with my last car.
Fue agradable la compra, buen asesoramiento y se logró cubrir mi necesidad financiera y de producto
Greg was there for me, even on his day off, he took my calls, answered my questions and a pleasant person overall. Even though we had not met personally, he knew who I was upon my arrival. Would choose him again to help me out with any future purchase I would have.
It was to receive my car without an appointment They fixed the issue without buying any part which saved me some money. I appreciate that.
I don't know who Armando Herrera is. My advisor was James. I've been living at your dealership for months now and you can't find out what's wrong with my brand new car. I'm frustrated and have no idea what to do. Give the car back? Is it defective? I'm lost and have no help or end in sight.
Helped to get the deal done They went beyond to get me my new car
My mom bought a pre-owned Seltos and the experience was great, we were done in two hours, great service, fair pricing, friendly staff.
I kind of felt after it was just a battery being that it has never been changed Four years of having the car but just to finish the diagnosis I had to buy a battery being that it's a dealership I was hoping they would've just changed the battery and finished the diagnosis and then let me know. Hey, I need a battery but everything is running well. Thanks a lot.
I'm not confident in the dealer my concern was addressed since the customer rep helping me was let go. Not sure if the turnover was given
This was my first time at this location and James Menoze (Service Advisor) had a great customer service. Everyone I actually spoke to at the location that day while I waited for my care was very pleasant to speak with.
Oscar Escobedo is the most unprofessional person I have ever had the displeasure of interacting with.
Well addressed and greeted Customer service is very good, Oscar tended to our needs quickly.
Good customer service Good customer service, very respectful, generous and kid and fast service ??
I really had great expectations when drop off my car and knew they will be able to find my car problem. Fortunately, Everyone behind it made geat team work and Jorge the mechanic made an amazing job as well with management. All attention was above expectations and definitely will recommend anyone I know has a Kia. Hope can get a new car next year at the dealership
Coordinating the service was very simple, and all the staff were very professional and friendly. The survey was fast and efficient.
I don't like that you have to set an appointment but have to wait 2 hours just for a software update recall
Came in with issues with my new car. They were able to figure out and replace the sensors that were bad.
Everything was great! Service was fast and everyone was very nice and accommodating. James was super helpful.
In general, car shopping is stressful but Mert Gunes and Berk Aldinc were friendly, helpful, kind, knowledgeable, and gracious making the experience more positive and pleasant.
Fiyinfoluwa is so nice as soon i entered to the room he was helping me he take his time to listen to me about the concerns of my car even i don't have an appointment i received the best service ever thanks again. This is my first time there now this is my place to do the oil change ????
Todo muy bien el servicio bueno. Y buen resebiviento con snack y donde uno espero muy lindo el sitio.
I visited the dealership for 45,000 miles of maintenance. The advisor was friendly and explained everything in detail. It might have taken some time for all the necessary work to be done, but the waiting area was nice and provided snacks and comfortable seating. The only thing I didn’t like was the constant approach of salespersons trying to sell me a new car.
It was a great experience. They took very good care of me. Iderson was great
It's good I like this location I need you to give me a reward / promo for always putting the survey.
Faster than expected, great facilities, good people I was very well informed at all time
Met with Damien from Sales who was amazing and helped us with what we wanted and we leased and took home a new Kia SORENTO.
Made us feel like family Provided us with all the information we needed to make the best choice for our family. Would defiantly recommend greenway Kia
when I purchased the auto for Kia east my main concern was that I needed a cat 3 hitch. I was assured the sportage would support one however, your parts department could not get one for me. it took me several weeks to locate one. hopefully, the one that i found will work. but I have my doubts. I don't think I will buy another Kia from You. don't have a warn and fuzzy feeling dealing with you.
Dealership was professional and friendly The sales and finance department were very professional and friendly and easy to communicate with.
Tyler was recommended to me by Shelby. He quickly met me when I arrived and listened to what I wanted. He provided a test drive for me with the KIA I was looking for. He worked with me on purchase options. He found my color vehicle at a sister dealership and had it brought over and readied for me quickly. Excellent service!!
Wesley was an amazing help and very patient with us. We were able to work the deal that we wanted for the car that we needed and he was key instrument for that.
Wonderful service, as always. Kind and courteous, fair pricing, I always get a good deal.
Armando was nice. I'll actually rate him a 4. Overall experience a 0. They lost my key had me waiting around 30 mins. Then lied to me and said they were pulling it around from the back
Very efficient customer service friendly. Any issue I may have had has always been dealt with right on the spot and I like that..
JP was very professional when checking me in for appointment. The service was done earlier than I expected.
En esta ocasión todo estuvo bien.Estoy bien complacido con todo. Eso es lo que tengo que decir.
Everything was great and excellent They are super professionals the gentleman who helped me the advisor was great excellent service
Shelby was a delight. Work completed quickly. Music too loud Shelby was impressed with how good my car looked
Excellent I had an excellent experience at the greenway Kia east! Had snacks while I waited for oil change to be finished
I've been going to this dealership for 7 years.And I have no problem. I always deal with carlos in the service department
Tyler and Alicia were very polite and knowledgeable. From the time we walked in and until the time we left with our new car. They are the biggest reason we purchased from Greenway.
Wonderful customer care! They take care of our vehicles every time Que bro g them for service. Overall experience!
Really slow, no updates, no timeframe, I advised I'd be staying and waiting and I was not told I'd have to wait 3 and a half hours with an appointment.
Took too long to repair AC. Shouldn't take 3 weeks. It took nearly 3 weeks to repair AC. Also, I don't like the guy selling windshield repair. They've been calling me nonstop.
Our salesperson Avelino was great. He went above and beyond to help us and make things right. Whoever cleans and details the cars are pretty terrible at what they do.
I had a positive experience with the dealership overall. The staff was professional, knowledgeable, and took the time to answer all of my questions. The process was smooth, communication was clear throughout, and they worked with me to make sure I was comfortable with the process.
I was never introduced to Alan so I can't speak to my experience with him, but overall had a poor experience at this site. I must have been approached at least 3 times to buy a new car while mine was getting serviced (I was only there for pick up and drop off). One time even shouted at as I was walking away. I was called by some external glass guy. Not sure why he was given my number or access to my car as he was not an employee of Kia. Additionally the service inspection videos I received provided ... Read More DealerRater - May 19, 2026
Shelby makes it all so easy and stress free. She is helpful, pleasant and attentive to your needs and situation.
Went great. Honest, helpful, I know I can trust and count on you See you next year
Clear communication, made sure I understood the process, great follow up Great experience overall. The service provider communicated clearly, explained the process thoroughly, and made sure I felt comfortable every step of the way. Their follow-up and professionalism really stood out.
The service was promptly booked and expertly conducted by Shelby and the team at Greenway Kia East.
Shelby had always been very helpful and accommodating when I come for service. Great job!
Excellent service and they explained everything about what they did to the car before and after they delivered it to me.
Great, Oscar was easy to work with even let us know about a recall that was going to be taken care of during this service
This dealership is awesome! Shelby got me in and out for my service in no time at all she was very professional. I wish everything in life was as easy as getting my car taken care of was!
Great service and great attention to detail from Oscar. Follow up and follow through show amazing character and ensure that my best interests are of high importance.
